Subscription Terms

Subscription Billing

Subscription products are billed automatically at the frequency selected at checkout. The initial subscription order is charged at the time of purchase. Subsequent recurring orders are billed automatically on the scheduled renewal date unless the subscription is canceled prior to renewal.

Subscription Order Processing

Subscription orders are processed on the next business day following the billing date. Once a subscription order has been billed, processed, entered fulfillment, or shipped, it can no longer be canceled.

Subscription Cancellation

Subscriptions may be canceled at any time prior to the next scheduled billing date by contacting our customer support team via email or phone. To avoid being charged for the next subscription order, cancellation requests must be received before the renewal is processed.

If a cancellation request is submitted after a subscription order has already been billed, processed, or shipped, the order will be fulfilled as scheduled and will not be eligible for cancellation. Any approved cancellation in this case will apply to future subscription orders only.

Subscription Refunds & Returns

Subscription orders follow the same return and refund guidelines outlined in our Refund Policy. Refunds are not issued for subscription charges that have already been processed or fulfilled, unless otherwise required by applicable law.

Failed Cancellation Claims

If a subscription charge occurs without a prior cancellation request, the charge is considered valid and authorized under these subscription terms. Customers are encouraged to contact our support team directly so we may assist promptly and help resolve any concerns.